Our Policies
Acceptance of enrolment on our courses is completed only when Cultura Italiana Arezzo sends out confirmation by email or post
All registrations are subject to the following general conditions:
REGISTRATION AND PAYMENT PROCEDURES
In order to confirm your registration, we require a deposit of €130 payable in advance.* You can make the payment online using credit card or Paypal, or by making a bank transfer. When paying by bank transfer, you should state the name of the student for whom the payment is being made. Please also consider that students are liable to pay all bank fees in connection with making a transfer. A fee of €2 will be added to the total price of the course for electronic invoicing
Upon receipt of the deposit, the school will send the student confirmation details of the course, and of accommodation if required.
The balance of the course must be paid in full by the first day of commencement of the course and it will not be refunded in the event of interruption of your participation
* (Those who apply for a study visa for Italy with our school will have to pay the full fee for the intensive course.
The Embassy requires the proof theta you have paid the entire fee for the intensive course when you apply for a study visa)
AGE RESTRICTIONS
We regret that we can only accept students aged 16 years and over.
Those under the age of 18 years may only register for courses upon presentation of a completed minors' disclaimer form to be signed by both parents, and returned to the school well before the start of the course.
LESSONS
- Intensive CoursesThe number of students per group is from 5-10.
Four hours* a day (5 - 10 people)
*An hour of lesson corresponds to 50 minutes.
In case of didactic differences within a class, we may decide to divide it into smaller groups * revising lesson times as follows:
3 - 4 people: three hours a day
2 people: two and a half hours a day
1 person: an hour and a half a day
* A small group can often be more intense in terms of workload so by managing the groups in this way, our aim is that these students reach the same level as those in larger groups.
Lessons will take place from 9.00 am and 2.30 pm
The school reserves the right to re-schedule morning lessons to the afternoon when it is ecessary to re-organise schedules or manage space issues.
The afternoon extracurricular activities are included in the price of the course except the train and bus tickets for the excursions outside Arezzo, the entrance tickets for museums, dinners, wine tasting and cooking classes.
Each activity takes place with a minimum number of participants.
- Individual and semi-private coursesLessons take place from 9.00 am to 6 pm
Lessons last for 60 minutes
Individual lessons will take place in the morning if organizational and space issues, and teacher availability allows.
The afternoon extracurricular activities are included in the price of the course except the train and bus tickets for the excursions outside Arezzo, the entrance tickets for museums, dinners, wine tasting and cooking classes.
Each activity takes place with a minimum number of participants.
- Evening classes (2 or 4 lessons per week)Lessons take place in the afternoon after 2 pm
Lessons last for 60 minutes*
Minimum number of participants: 2
In case of didactic differences within a class, we may decide to divide it into smaller groups * revising lesson times as follows:
2 people: three of four hours per week
3-5 people: two hours per lesson (four or eight hours per week)
6-10 people: threee hours per lesson (six or twelve hours per week)
* A small group can often be more intense in terms of workload so by managing the groups in this way, our aim is that these students reach the same level as those in larger groups.
CANCELLATION POLICY
- In the case of cancellation or the need to change your course dates, the €130 deposit will not be refunded but will be considered valid for a subsequent course, to be attended within a 12 month period from the date of the cancelled or postponed course.
- Course registrations are not transferable to other students
- In case of a study visa application, once the visa has been obtained it will no longer be possible to change the course dates or refund the fee paid.
In case the study visa is denied, the fee paid will be refunded (except € 200 which will be retained as reimbursement for administrative expenses) only after the school has received the original documents issued by the school, together with the original refusal letter issued by the competent Authority.
COURSE ATTENDANCE
- Intensive Courses and Evening CoursesIf the student is only able to attend the course infrequently or has to miss classes for various reasons, we regret that we are unable to offer additional lessons or financial reimbursement.
There are no refunds or reductions in case of lateness, missed classes or early departures
- Individual and semi-private coursesIn case of absence, students should notify the school by e-mail or by telephone at least 24 hours before the lesson. We hope to be able to re-schedule the lesson to take place on an alternative day or time. If we do not receive a 24-hour notice period ahead of cancellation, unfortunately the lesson is forfeited with no financial reimbursement or alternative timings offered.
Each package of individual or semi-private lessons is valid for 6 months from the first lesson
LIABILITY
Cultura Italiana Arezzo cannot be held responsible for loss, damage, prejudice or detriment caused to students in any way.
Cultura Italiana Arezzo accepts no liability in the event that a reserved service is unavailable for reasons outside the direct control of the school.
Students will be held responsible for any damage they cause to the premises or property of the school.
EXPULSION
Cultura Italiana Arezzo reserves the right to expel students in cases of serious misconduct. In the case of expulsion, the school will not be liable to offer financial reimbursement to a student for loss of lessons or other expenses.
RESOLUTION OF DISPUTES PROCEDURE
If a student wishes to make a complaint about any of the services offered, he / she should firstly make his/her complaint known to the Director of Cultura Italiana Arezzo.
In the event that it is not possible to resolve the issue directly, the student should put his complaint in writing and forward it to the Director of Cultura Italiana Arezzo by email.
THE SCHOOL WILL BE CLOSED ON THE FOLLOWING PUBLIC HOLIDAYS:
Easter Monday (the day following Easter Sunday)
25 April (Liberation Day)
May 1 (Labor Day)
June 2 (Republic Day)
August 15th (Feast of the Assumption)
November 1 (All Saints Day)
December 8 (Feast of the Immaculate)
The school will be closed for 2 weeks during Christmas holidays (dates to be published on the website at the beginning of the year).
We regret that no alternative lessons or financial reimbursement can be offered to compensate students on the days on which the school is closed for public holidays.
For students in an intensive course of 1 or 2 weeks who miss lessons due to a National Holiday, the school offers a discount on the course fee.
ACCOMMODATION
Cultura Italiana Arezzo offers free assistance in finding accommodation for the duration of the course.
The students can choose a wide range of accommodation: a homestay with a family (for one or two people, with or without private bathroom), apartments to share with other students, independent apartments, hotels, B&Bs, or stays in an Agriturismo
Bed linen and towels are provided in the accommodations.
Based on the request, the school sends the student the contact details of the owner of the accommodation for the course dates.
Please note that it is essential that students contact owners directly at least one week before their departure for Italy, to confirm their estimated arrival time at their accommodation.
Reservations run from Sunday, the day before the course begins, to Saturday, the day following the end of the course.
If the student decides to arrive early or extend his/her stay in the accommodation, he/she must make an agreement with the owner ahead of time.
Cultura Italiana Arezzo is exempt of any responsibility pertaining to relations between the owner and students.
However, in case of issues, we will promptly organize alternative accommodation for the student.
ACCEPTANCE OF THE RULES
All registered students are subject to these Regulations, which are applicable from the time of confirmation and payment of deposit.
